Last updated September 28, 2026
Booked ("we", "us") provides an AI receptionist that answers phone calls for home service businesses ("customers"). This policy explains what we collect and how we use it.
To answer calls, book appointments, send the business owner alerts about their calls, show call history in the owner's dashboard, bill customers, and keep the service secure. We do not sell personal information and we do not use call content to advertise to callers.
Calls answered by Booked are transcribed so the business can see what was said. Callers are told the call may be recorded. The business that uses Booked controls its call history.
Business owners who give us their mobile number agree to receive text alerts about their own calls and bookings. Message frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share mobile numbers or text opt-in data with third parties for marketing.
Service providers that run Booked for us: Cloudflare (hosting, database, speech and AI processing), Telnyx (phone calls and text messages), and Stripe (payments). Each only processes data to provide their service to us. We may disclose information if required by law.
We keep account and call data while an account is active. Customers can ask us to delete their account and call history at any time by emailing hello@usebooked.app.
Questions: hello@usebooked.app