Privacy Policy

Last updated September 29, 2026

Booked (“we”, “us”) provides an AI receptionist that answers phone calls for home service businesses (“customers”). This policy explains what we collect and how we use it.

What we collect

• Account info from customers: email, password (stored hashed), business details, owner name and phone number.
• Call data from people who call a business that uses Booked: phone number (caller ID), what is said on the call as a text transcript, and details the caller shares to book a job such as name, service address and a description of the problem.
• Billing info is handled by Stripe. We never see or store full card numbers.
• Basic technical data such as IP address, used for security and rate limiting.
• Website visit data such as the pages you view, the ad or link that brought you to our site, and whether you started a demo, signed up or activated.

How we use it

To answer calls, book appointments, send the business owner alerts about their calls, show call history in the owner’s dashboard, bill customers, and keep the service secure. We do not sell personal information and we do not use call content to advertise to callers.

Website analytics and ads

Our website uses the Meta Pixel, a small piece of code from Meta Platforms, to measure how well our ads work. When you visit usebooked.app, Meta may receive your browser details, the pages you visit and events such as signing up, and may use cookies to connect them to people who saw our ads on Facebook or Instagram. We do not send Meta call transcripts, caller details or anything from inside the dashboard beyond those events. You can control ad personalization in your Facebook and Instagram ad settings, or block cookies in your browser.

Calls and transcripts

Calls answered by Booked are transcribed so the business can see what was said and follow up on the job. The business that uses Booked controls its own call history and can ask us to delete it.

Emails and notifications

We email account owners about their own account: job alerts and summaries of calls Booked answered, account and billing notices (like your welcome email, your line going live, your trial ending and password resets), and occasional updates about Booked. Every job alert and update email has a one tap link to turn that kind of email off, and you can change both in Settings. Account and billing notices are part of the service and can’t be turned off while you have an account.

If you turn on push alerts, we store the push address your browser or phone gives us so we can deliver them. Push messages travel through your browser’s or phone’s push service (for example Google, Apple or Mozilla, and Firebase Cloud Messaging for our mobile app). Turn alerts off in your browser or phone settings at any time.

Text messages

Today, Booked sends job alerts as push notifications on the owner’s phone and by email. Text alerts are coming soon. If you turn on text alerts when they launch, you agree to receive texts about your own calls and bookings. Message frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out or HELP for help. Booked does not text the people who call your business. We do not share mobile numbers or text opt-in data with third parties for marketing.

Who we share it with

Service providers that run Booked for us: Cloudflare (hosting, database, email delivery, speech and AI processing), browser and phone push services (push alerts, as described above), Telnyx (phone calls, and text messages once text alerts launch), Stripe (payments) and Meta (ad measurement on our website, as described above). Each only processes data to provide their service to us. We may disclose information if required by law.

Retention and deletion

We keep account and call data while an account is active. Customers can delete their account and call history at any time from Settings in their dashboard, or by emailing hello@usebooked.app.

Contact

Questions: hello@usebooked.app