AI made simple for appliance techs
Head behind a fridge.
Booked picks up.
A dishwasher leak won't wait while you swap a control board. Booked answers in your name, books the repair, and flags the water-everywhere calls.
Free demo. No signup. The demo line is a sample plumbing shop. Yours answers as your business.
What your callers hear
Here’s how a call goes. Short, friendly, and the job ends up on the schedule.
- Gets the name, number and address
- Offers only your open windows
- Sends you the job the second it’s booked
An AI receptionist for appliance repair calls
Appliance repair is a phone business as much as a tools business. Every job starts with someone standing in front of a dead washer or a warm fridge, calling down a list. You're usually in somebody else's kitchen, the range pulled out from the wall and a meter in your hand, when the next one rings. Booked answers those calls in your company's name and books them into your day.
It works from your setup, not guesses. Tell it which appliances you fix, which brands you service, your service area and what to say about your diagnostic fee, and that's what callers hear. A brand you don't touch, a commercial kitchen or a caller across the county line becomes a message, not a promise you'll have to walk back.
The payoff is fewer wasted trips. When the job lands on your phone with the appliance, the problem in the caller's words and the address, you can think about parts before you roll instead of standing in the driveway.
The calls appliance techs get, and how Booked handles each
Booked asks what's going on, the caller's name, the best number and the service address with the city, one at a time. If the caller mentions a brand or model, it's in your alert. Here's how the common appliance calls go.
Washer or dishwasher leaking
UrgentWhen the caller says water everywhere or flooding, the call is flagged urgent. Booked reads your safety step first, offers your soonest windows and sends an URGENT alert. A slow drip described calmly books like a normal repair.
Your settings: Write a water safety step, like "shut the supply valve behind the machine or under the sink, and unplug it only if you can reach the plug without standing in water."
Burning smell or smoke from a dryer or range
UrgentA burning smell, smoke or sparks from a dryer, oven or microwave flags the call urgent, and your safety step is read before any questions about the job.
Your settings: Keep it short: "stop using it, unplug it or switch off its breaker if that's safe, and call 911 if there's fire or heavy smoke."
Gas range or gas dryer that smells like gas
UrgentA caller who says they smell gas is flagged urgent right away. Booked reads your gas safety step first, then offers your soonest windows, and you decide whether it's your job or the gas utility's.
Your settings: Use the wording your gas utility recommends, which usually means getting out of the house before calling anyone.
Fridge or freezer not cooling
Soonest windowThe call with a clock on it, because the food is warming. A warm fridge isn't flagged urgent unless the caller says emergency, so it books into the open windows you offer. If the caller mentions whether the freezer side is still cold, that's in your alert.
Your settings: If you want refrigeration calls early in the day, keep morning windows open. Booked only offers times you've left open.
Dryer not heating, washer not spinning, oven not baking
BookedThe daily bread. Booked offers two of your open windows, the caller picks one, and you get the problem in their words. One quirk worth knowing: a caller who says "no heat" trips the urgency rules, so the odd dryer call arrives marked URGENT.
Your settings: List the appliance types you repair, like laundry, refrigeration and cooking, so a caller with a wine cooler you don't touch goes to a message.
"What's your diagnostic fee?"
BookedOften the very first thing a caller asks. Booked repeats your price notes, like the diagnostic fee and how it works if they go ahead, then offers to get them on the schedule. It only quotes the repair prices you give it.
Your settings: Write the fee exactly the way you'd say it, including whether it's credited toward the repair.
Brands, warranty jobs and commercial units you skip
MessageA high-end brand you don't service, a manufacturer or home warranty claim, or a restaurant ice machine: if it isn't on your list, Booked takes the name, number and appliance and passes it to you.
Your settings: If you're an authorized servicer for a brand, add that to your notes so callers hear it. If you aren't, leave warranty work off.
Water, burning, smoke, sparks, gas and the word emergency are what trip urgency. The type of appliance alone never does.
The appliance repair year, and when calls stack up
Your mix depends on your market, but these stretches reliably test a small shop's phone.
- Thanksgiving week
Ovens and ranges
Nobody tests an oven until the turkey needs it. Bake elements, igniters and control boards fail the week of, and every caller needs it fixed by Thursday.
- December holidays
Full houses, full dishwashers
Guests mean extra loads of dishes and laundry and a fridge packed to the door. Machines that limped through the year quit when the house is full.
- Summer heat
Refrigerators and garage freezers
Hot garages and hot kitchens work refrigerators hard. No-cool calls climb, and each caller has groceries or a freezer full of meat on the line.
- Moving season
Hookups and move-in surprises
People move into homes where the appliances sat unused for months, or bring machines that need hooking up. Landlords and property managers call about turnovers too.
What missed calls can cost an appliance repair shop
Appliance callers usually phone two or three shops and go with the first one that answers. Pull a week from your call log and put your own numbers in.
- Calls you missed in a week
- 8
- Say half book with whoever answers next
- 4
- Say 3 of those were repairs you'd have done
- 3 jobs
- Your average repair ticket (use yours)
- $300
- Lost in that week
- $900
Over a month of weeks like thatabout $3,900
Here, saving a single repair a month covers Booked, which is $15 to activate, then $79/mo after 14 days. The customer whose fridge you fixed is also the one who calls you about the washer next year.
Set up in 5 minutes
No tech skills needed. Hear your receptionist yourself before a single customer does.
- Keep your number
- Turn it off with one dial code
- No contract. Cancel anytime.
- Tell it about your businessServices, service area, hours, what to say about price.
- Forward your missed callsKeep your number. One dial code and unanswered calls roll to Booked. See the codes for your carrier.
- Get jobs on your phoneName, address, problem and arrival window, the second it’s booked.
One plan
$15 to activate, then
No contract. Cancel anytime.
Appliance Repair FAQ
Will Booked ask for the model number?
It asks what's going on, and callers often mention the brand or model while describing the problem. Whatever they say lands in your alert. If you want the model number every time, plan to get it when you call to confirm or when you're at the door.
Can it tell a leaking washer from a routine repair?
By the caller's words. Water everywhere, flooding, a burning smell, smoke, sparks, a gas smell or the word emergency flag the call urgent. A washer that won't drain or a dryer that takes two cycles books into your regular windows.
Will it quote a repair price?
No. It repeats what you've written, usually your diagnostic fee and how it's handled if they approve the repair. Repair prices depend on the part and what you find behind the panel, so it leaves that conversation to you.
What happens with calls about brands I don't service?
They become messages. The caller's name, number, appliance and brand arrive on your phone, and you can refer them or call back. It won't book a job you'd have to cancel once you see the badge on the door.
Can it handle home warranty and manufacturer warranty calls?
If warranty work isn't on your list, those callers are taken as messages, so you can check whether you're the assigned servicer before anyone is promised a visit. If you do take that work, list it as a service and it books like any other repair.
Can property managers book repairs for tenants?
Yes. The caller gives the service address with the unit, and Booked notes access details like a lockbox or a tenant who needs a heads-up. The job lands on your phone with the manager's name and number as the contact.
What happens to calls after I close for the day?
You pick. Booked can keep booking into your next open windows, book only urgent calls like leaks and burning smells, or take messages for the morning. During the day, your phone rings first and anything you let go rolls to Booked.
Do I keep my number?
Yes. You forward calls you don’t pick up to your Booked line. Turn it off anytime with one dial code.
How long does my phone ring first?
Your phone rings first. On AT&T and T‑Mobile you pick 2, 3 or 5 rings. Verizon rings 4 to 6 times, or tap decline to send it to Booked right away. You can also have it answer every call.
Will customers know it’s AI?
It sounds natural and keeps it short. If someone asks, it tells them it’s the virtual receptionist. Honesty builds trust.
Appliance Repair business guides
Straight answers to the questions appliance repair techs ask about pricing, hiring, calls and growth.
- How much should appliance repair charge for a diagnostic?Common appliance repair diagnostic fee ranges by appliance type, what the fee has to pay for, when to credit it, and how to protect it from second trips.
- How to cut second trips for parts in appliance repairA printable checklist for cutting second trips for parts in appliance repair: what to ask on the phone, what to look up before you roll, and what to carry.
From Booked Learn
- Where to find your appliance model numberWhere the model number hides on dishwashers, fridges, washers, dryers, ranges and microwaves, and why sending a photo of it gets your repair done in one trip.
- The 50 percent rule of thumb: repair or replace an appliance?Is it worth fixing? How techs use the 50 percent rule of thumb plus age: typical lifespans, three worked examples, and how to let the customer decide.